- RETURNS AND REFUNDS
6.1. Under the Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving the goods.
6.2. For hygiene and safety reasons, fragrances that have been opened, used, or had their seals broken cannot be returned.
6.3. Returns Process:
- Contact us within 14 days of receipt
- Package the unused, sealed product securely
- Include your order number and return reason
- Send to our designated returns address
6.4. Returns shipping costs are the customer’s responsibility unless the item is faulty.
6.5. Refunds will be processed within 14 days of receiving the returned goods.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
In addition, we do not accept returns on Discovery Sets or samples.